Thromde Service Center

Vision
 
Improving the quality of urban life through efficient people-centric service delivery.
A streamlined approach towards efficient people-centric service delivery.
Easing lives through efficient people-centric service delivery.
 
Mission Statement
To deliver essential public services efficiently and transparently, striving to improve people’s lives and satisfaction.
 
Values
People-centric: Placing the people at the center of all interactions and decision-making processes emphasizing the importance of understanding and meeting their needs and expectations.
Empathy: Demonstrating empathy and understanding towards people’s concerns, problems, and emotions, which involves actively listening, showing compassion, and providing support to ensure a positive people experience.
Responsiveness: Being prompt and efficient in addressing people’s inquiries, requests, and issues demonstrating a commitment to providing timely assistance and resolving problems promptly.
Professionalism: Professionally conducting oneself when interacting with people, providing the right information with SOPs/TATs.
Integrity: Acting honestly, transparently, and ethically when dealing with people.
Continuous Improvement: Striving for ongoing improvement in service processes, systems, and skills.